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Are Removalists Liable For Damage?

Removal of single or multiple items
Free dismantle & reassemble
Residential & commerical relocations
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Are Removalists Liable For Damage?

So, you are ready to shift homes from one state to the other and are wondering if the process will be too much of a hassle. The answer depends on whether you hire a reliable and professional Removalist Sydney service.

What to know to avoid problems with your removal company?

Removalists often do their job meticulously to ensure that your belongings reach you safe and sound. Accidents, however, do occur and some companies do not take necessary care during transportation. This means that you should compare and research the Sydney Removalist you are planning to hire.

The following points will help you through the process of disputing a removal company in case of damage.

Are you insured?

Your goods may be covered by Goods in Transit insurance if your Removalist in Sydney has mentioned so in writing during the packing process. This protects you from damages that may take place during transit and makes sure that all costs are paid by the removalist in the worst cases. Additionally, it is good to go with a removalist with Public Liability Insurance as it offers an added layer of protection from damage, accidents, or carelessness on part of the removalist. A reputed and trustworthy Removalist in Sydney is covered by these two.

Do they have association membership?

In case the removalist does not offer Goods in Transit Insurance, you should check whether the firm is a member of the national association of removers or not. If you encounter a problem with a removalist who is an association member, the association suggests that you take your grievance to the removalist first, within one year after moving.

The Removalist in Sydney is bound to acknowledge your complaint within a fixed number of days before it conducts an internal inquiry into your claim. After their investigation, you are bound to receive a formal written result within a fixed number of days of the complaint.

How to support your claim?

While each claim may be different, here are certain things you should do to support your claim with a removalist in case of damages done to your belongings.

1. Take photos of the damaged items

It is vital that you document the damage done by taking pictures of all goods that were damaged by the removalist. Photos should be taken from all angles and close quarters to clearly reveal the extent of the damage. After you have the images, you should make sure to keep the broken pieces of the damaged item together as additional evidence.

2. Inventory of damaged items

Other than photos, you should prepare an inventory of damaged goods and their monetary value for strengthening your claim.

3. Keep a note of the times when you contacted the removalist

Make sure to keep a note of all the dates and times when you spoke to your Removalist Sydney about the damage caused, be it via phone or email, or in person. Keep copies of written material that were exchanged between you and the company.

A reputed Sydney Removalist like us will help you move in a hassle-free way, making your moving enjoyable and stress-free.

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